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EXHIBITION AND SALE OF FINE VIOLINS, VIOLAS, AND BOWS

Policies & Privacy

Privacy & Store Policies

Last updated: November 4, 2025

1. Privacy Policy

At Princeton Violins, your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights in relation to that information.

What We Collect

We may collect:

  • Name, email address, mailing address, and phone number

  • Payment information (processed via PayPal, credit cards, or other secure processors)

  • Website activity through cookies and analytics tools (Google, Meta/Facebook Pixel, Hotjar)

  • Order history and communication records

How We Use Information

  • To fulfill orders and provide customer service

  • To send transactional emails or requested updates

  • To send marketing emails if you have opted in

  • To improve website performance and user experience

Sharing Your Information

We only share information with service providers necessary to operate our business, including:

  • Payment processors (PayPal, BigCommerce Payments)

  • Shipping partners (USPS, UPS, FedEx)

  • Email marketing services (ActiveCampaign)

  • Analytics and advertising platforms (Google, Meta/Facebook)

We never sell or rent your personal data.

Your Rights

You may request:

  • Access to your data

  • Corrections or deletion of your data

  • Unsubscribe from emails at any time

To make a request, contact: info@princetonviolins.com

2. Terms of Use

By using our website, you agree to:

  • Use the site only for lawful purposes

  • Not copy, reproduce, or misuse our content or images

  • Accept that instruments and accessories may vary slightly due to setup and customization

  • Understand that prices, availability, and descriptions are subject to change and occasional errors

3. Shipping Policy

  • Orders are typically shipped within 1–2 business days, unless otherwise noted

  • We ship via USPS, UPS, or FedEx, with tracking numbers provided

  • Local pickup at our Princeton store may be available upon request

4. Return & Trade-In Policy

We proudly offer:

  • 14-day return policy, no questions asked

  • 100% trade-in credit toward an instrument of higher value

  • 1-year guarantee on workmanship and parts for instruments purchased from Princeton Violins

Trade-In Deductions May Apply For

  • Excessive wear or damage

  • Used strings

  • Re-haired bows

5. Service Restrictions & Exclusions

To maintain the level of quality, responsibility, and accountability associated with our work, we maintain strict service policies.

Service Limitations

❌ We do not service instruments recently purchased elsewhere, including internet retailers or other shops.

This includes, but is not limited to:

  • Crack repair

  • Warped or fallen bridges

  • Soundpost adjustments

  • Professional evaluations of value or condition

Exceptions May Be Considered For

  • Family heirloom instruments

  • Musicians who have recently relocated to the area with their instruments

  • University students or faculty new to the region

  • Educators who are established clients of Princeton Violins

❌ We also do not install strings or parts purchased from other shops or online retailers.

5A. Instrument Trial Policy

Instrument trials involve significant preparation time, detailed setup work, and an assumption of responsibility for the instrument while it is out of the shop. This includes exposure to environmental risks, handling risks, and potential damage—matters that are normally addressed through our service and insurance policies.

For this reason, instrument trials are offered primarily to students and players working with teachers or institutions with whom we have an established professional relationship or a collaborative evaluation process. This framework allows us to stand fully behind the instrument during the trial period and to manage risk, service, insurance, and responsibility appropriately.

Instrument trials are part of an integrated service model and are intended for musicians who are building a longer-term relationship with Princeton Violins. We reserve the right to limit or decline instrument trials based on these considerations.

6. Lifetime String Changes (For Our Customers)

All instruments purchased from Princeton Violins include lifetime string changes at no labor charge (strings must be purchased through us).

Typical Savings

  • Violin / Viola: save $20 per change

  • Cello: save $40 per change

Each string change includes:

  • Full inspection

  • Lubrication

  • Adjustment of bridge, nut, and pegs

For instruments not purchased from Princeton Violins, string change labor is:

  • $20 for violin/viola

  • $40 for cello

7. Price Matching

We offer the best string pricing in the region and will match reputable online dealers. Please present the advertised price at the time of purchase.

8. Contact Information

Princeton Violins
240 Nassau Street
Princeton, NJ 08540
info@PrincetonViolins.com
(609) 683-0005